RETURNS & EXCHANGES
We accept returns for refund or exchange for up to 30 days after the order date. To be eligible, your item must be unworn and in the same condition (i.e., brand new) in which you received it. For free returns and exchanges (within U.S. only), please follow these steps:
1. Email us at email@example.com for a return shipping label; Please include your order number in your email; We will reply within 2-3 business days to confirm the return or exchange. We will also send you a separate email with instructions and a return shipping label (attached) for you to print. If you would like to exchange your product with another product at the same or lower price, let us know which item you would like in exchange; Please include the product type (e.g., t-shirt), name, color and size
2. Put the item(s) you are returning back in the original packaging (square box); If you no longer have the original packaging, please use a similar size box or bubble mailer
3. Tape the box closed, and tape the return shipping label to the box
4. Mail back the box at any U.S. Post Office (United States Postal Service a.k.a. USPS)
If you want to take advantage of our free shipping for returns and exchanges, you need to use a return shipping label provided to you by Made Equal Clothing Co. via email (see steps above); If you'd prefer to address your own package and pay for your own return shipping (you will not be reimbursed), you may send your item back to: (make sure to include your order number)
Returns - Made Equal Clothing Co.
3707 Apalachee Parkway
Tallahassee, Florida US 32311
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
Please note that we will refund original shipping costs at our standard flat rate ($5.00). Even if you choose a higher cost shipping option at check-out, you will still be refunded $5.00 for shipping, but no more.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
At this time, we cannot accept returns from outside the United States.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your payment account again. Please keep in mind it may take some time before your refund is officially posted. If after at least a few more business days (and checking your payment account again) you still don't see your refund, you should call your method of payment (e.g.,m credit card, bank, PayPal, Amazon Pay). There is often some processing time before refunds are posted, especially if you used an eCheck (via PayPal). If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.